FAQ

Here are some frequently asked questions that may help you with your shopping experience:

If you have a question that has not been answered here, please don't hesitate to contact us. We aim to answer all questions within 1 business day, if not sooner! 

How much will delivery cost?

Free Shipping for orders over $75.

Flat rate shipping for all other orders Australia wide $9.90

For full details, see our shipping policy

How long will my order take to arrive?

We aim to pack and post all orders within 1-2 business days using Australia post.

Shipping times will vary depending on your location, but we will provide you with a tracking number so you can keep an eye on your order.

TIMEFRAME FROM COLLOMBATTI NSW 2440:

Australia Post Standard to major cities 3-6 business days*

Australia Post Standard to regional areas: 4-5 business days*

Express Post: 1-2 days to major cities*

*Regional WA & NT may take several days more.

What payments do you accept?

We accept payment by credit card (Visa, Mastercard, American Express) and PayPal.

What if I need to return my order?

If you're not happy, we're not happy!

We have an easy returns process and offer a 30 day, money back guarentee. Simply send us an email and we'll sort the rest.

For full details, see our returns policy

Are your products eco-friendly?

Yes, all of our products are eco-friendly and as close to zero-waste as possible.

We have a strong focus on sustainability and minimising our environmental impact.

We use recyclable and plastic-free packaging for all of our products, and all of our ingredients are sourced locally to reduce carbon emissions.

Are your products locally made?

Yes, our products are lovingly crafted by hand, and it all happens in our farm studio.

You'll find us nestled in Collombatti, a regional town situated on the Mid North Coast of NSW, Australia.

Where do you source your honey and beeswax?

Our beeswax and honey are sourced from our own small apiary nestled in the heart of regional NSW, on the picturesque Mid North Coast.

We also supplement from local beekeepers who share our dedication to sustainable beekeeping practices.

Is your tea Australian grown?

Our chai range features Australian grown tea from the Daintree Rainforest, grown in Far North Queensland.

We hand-blend all of our teas in our farm studio, ensuring the highest quality and freshness.

Do you sell wholesale?

Yes, we offer wholesale pricing for bulk orders.

Thank you for your interest in becoming a wholesale stockist. Before applying, please review the following information:

Wholesale FAQ 

  • Minimum order: $200.00
  • Wholesale discount: 30% off website prices (may change)
  • Exclusions: Gift cards and gift wrapping
  • No wholesale accounts created; orders must be paid prior to dispatch
  • Invoicing: Payment and shipping charges included
  • Production: Made-to-order, so allow for a few days before dispatch

Shipping

  • Shipping charged on all wholesale orders based on size and weight
  • Rates based on Australia Post charges
  • Australia Post used for all deliveries

    Damages

    • In the event that your goods are damaged in transit or arrives faulty, please contact us immediately.

    Returns

    • If there is an issue with your order, please let us know as soon as possible. If we are at fault, we may offer a refund or a replacement.

    Applying

    Should you wish to proceed, we require your basic business information such as contact details and ABN etc.  

    You can request an application form by sending us an email.

      Are your products suitable for vegans?

      While our honey and beeswax products are sourced from bees and may not align with vegan choices, we have a delightful assortment of vegan-friendly tea options for you to choose from.