We Care!
If you have an issue or question that has not been answered in the FAQs or store policies, please reach out via the contact form.
We strive to respond to all website enquiries within 24 hours.
GENERAL
$9.90 Flat Rate Australia Wide - Free for orders over $120.00
In most cases, we ship within 1 business day of receiving your order.
For made-to-order items or during busy periods, shipping may take slightly longer.
We use Australia Post for all deliveries. Shipping times may vary depending on your location, but we’ll provide you with a tracking number so you can easily monitor your order's progress.
FROM COLLOMBATTI NSW 2440:
Australia Post Standard to major cities 3-6 business days
Australia Post Standard to regional areas: 4-5 business days
Express Post: 1-2 days to major cities
Regional WA and NT may take several days more.
We accept payment by credit card, Afterpay, ZipPay and PayPal.
If you're not happy, we're not happy! We have an easy returns process and offer a 30-day money-back guarantee. Simply send us an email, and we'll sort the rest.
For full details, see our returns policy.
Yes, all of our products are eco-friendly and as close to zero-waste as possible. We have a strong focus on sustainability and minimising our environmental impact. We use recyclable and plastic-free packaging for all of our products, and all of our ingredients are sourced locally to reduce carbon emissions.
Absolutely!
Our products are lovingly handcrafted in our farm studio, nestled in the heart of Collombatti - a little regional town on the Mid North Coast of NSW, Australia.
We take pride in creating eco-friendly beeswax items, hand-blended teas, and natural honey gifts, all made with locally sourced ingredients and zero plastic.
Our beeswax and honey are sourced from trusted local beekeepers who share our dedication to sustainable practices.
Each product reflects our commitment to supporting local communities and eco-friendly production.
>At Collombatti Naturals, we take pride in handcrafting our chai blends using Australian-grown tea from the lush Daintree Rainforest in Far North Queensland.
Each blend is meticulously prepared in our farm studio to ensure exceptional quality and freshness.
While we prioritise sourcing local ingredients from our suppliers, sometimes they are obtained from trusted international sources to maintain the authenticity and richness of our teas.
Yes, we offer wholesale pricing for bulk orders. For more information, please visit our wholesale enquiries page.