FAQ

Have a question? We’re here to help!

We’ve put together some of the most frequently asked questions to guide you through your shopping experience with us.

If you don’t find the answer you’re looking for, feel free to reach out. We’re always happy to assist and aim to respond to all inquiries within one business day, if not sooner.

How much will delivery cost?

Free shipping on retail orders over $120.

Flat rate shipping of $9.90 for all other retail orders Australia-wide.

For full details, visit our Shipping Policy.

How long will my order take to arrive?

In most cases, we ship within 1 business day of receiving your order.

For made-to-order items or during busy periods, shipping may take slightly longer.

We use Australia Post for all deliveries.

Shipping times may vary depending on your location, but we’ll provide you with a tracking number so you can easily monitor your order's progress.

TIMEFRAME FROM COLLOMBATTI NSW 2440:

Australia Post Standard to major cities 3-6 business days*

Australia Post Standard to regional areas: 4-5 business days*

Express Post: 1-2 days to major cities*

*Regional WA & NT may take several days more.

What payments do you accept?

We accept payment by credit card (Visa, Mastercard, American Express) and PayPal.

What if I need to return my order?

If you're not happy, we're not happy!

We have an easy returns process and offer a 30 day, money back guarentee. Simply send us an email and we'll sort the rest.

For full details, see our returns policy

Are your products eco-friendly?

Yes, all of our products are eco-friendly and as close to zero-waste as possible.

We have a strong focus on sustainability and minimising our environmental impact.

We use recyclable and plastic-free packaging for all of our products, and all of our ingredients are sourced locally to reduce carbon emissions.

Are your products locally made?

Yes, our products are lovingly crafted by hand, and it all happens in our farm studio.

You'll find us nestled in Collombatti, a regional town situated on the Mid North Coast of NSW, Australia.

Where do you source your honey and beeswax?

Our beeswax and honey are sourced from trusted local beekeepers who share our dedication to sustainable practices.

Each product reflects our commitment to supporting local communities and eco-friendly production.

Is your tea Australian grown?

Our chai range features Australian grown tea from the Daintree Rainforest, grown in Far North Queensland.

We hand-blend all of our teas in our farm studio, ensuring the highest quality and freshness.

Do you sell wholesale?

Yes, we offer wholesale pricing for bulk orders.

Thank you for your interest in becoming a wholesale stockist. Before applying, please review the following information:

Wholesale FAQ 

  • Minimum order: $200.00
  • Wholesale discount: 30% off website prices (may change)
  • Exclusions: Gift cards and gift wrapping
  • No wholesale accounts created; orders must be paid prior to dispatch
  • Invoicing: Payment and shipping charges included
  • Production: Made-to-order, so allow for a few days before dispatch

Shipping

  • Shipping charged on all wholesale orders based on size and weight
  • Rates based on Australia Post charges
  • Australia Post used for all deliveries

    Damages

    • In the event that your goods are damaged in transit or arrives faulty, please contact us immediately.

    Returns

    • If there is an issue with your order, please let us know as soon as possible. If we are at fault, we may offer a refund or a replacement.

    Applying

    Should you wish to proceed, we require your basic business information such as contact details and ABN etc.  

    You can request an application form by sending us an email.

      Are all your products suitable for vegans?

      While our honey and beeswax products are sourced from bees and may not align with vegan choices, we have a delightful assortment of vegan-friendly tea options for you to choose from.